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1. Is it safe to make an order at ChinaShippingSample.com?
At chinashippingsample.com, we guarantee your privacy and on-line order safety.

We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign.
We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

2. Why should I make my order via PayPal?
PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.

When you checkout on a merchant's site directly, the merchant will receive your credit card number, expiry date, CVV/CVV2 codes, , and other private information.

 3. What do I need to checkout via PayPal and/or open a free PayPal account?
There is no special license or requirements to send/receive money through Paypal. Here is all you need to open a free account and pay via PayPal:

1. a valid email address, and
2. a valid credit card or bank account.

4. What payment methods do you accept?
To protect customers' privacy (see Why should I buy via PayPal, above), CSS only accepts PayPal payment methods. With PayPal, you may pay via Credit Card, Debit Card, and Bank Accounts via EFT. These are all automatically performed by PayPal. You do not need to do any extra work. The checkout process is familiar and industrial standard. 

 5. Why has my credit card payment failed?
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:

+1-888-221-1161 (US & Canada Toll Free)
+1-888-215-5506     (US & Canada Toll Free)
+1-402-935-7733   (International)

6. My order is shipped, why isn't there any tracking information available for the registered Airmail/DHL/UPS/EMS package?
Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves CSS warehouse and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via DHL/UPS/EMS), the delay is about 24 to 48 hours. For Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
       
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